Privacy Policy

Sauh Digital ("we", "us", "our") is committed to handling personal data with care. This policy explains what we collect, how we use it, and what rights you have. It applies to visitors to our website and to clients engaged in one of our services.

1. Who We Are

Sauh Digital is a business registered in Malaysia, operating from 3 Jalan SS15/4B, 47500 Subang Jaya, Selangor. For data enquiries, contact us at [email protected].

2. Data We Collect

We collect data in two contexts:

• Website visitors: Name, email address and phone number submitted through the contact form; anonymous usage data collected via cookies (see Section 6).
• Service clients: Contact details provided during onboarding; and, for the duration of a service engagement only, business data shared for the purpose of that service (e.g. email content for Inbox Sorting, documents for Contract Reading, system configuration data for Team Handover).

We collect only what is necessary for the specific purpose and do not request data beyond that scope.

3. Legal Basis for Processing

Under Malaysia's Personal Data Protection Act 2010 (PDPA), we process personal data on the following bases:

• Consent: For contact form submissions and optional cookies.
• Contract performance: For processing data required to deliver a service engagement.
• Legitimate interest: For improving service quality and communicating about relevant service updates, where this does not override your rights.

4. How We Use Your Data

• To respond to enquiries submitted through the contact form.
• To scope, configure and deliver the specific service you have engaged us for.
• To send operational communications related to your engagement (not marketing unless you have separately opted in).
• To understand how the website is used, in aggregate and anonymised form.

We do not sell personal data. We do not use personal data for advertising targeting.

5. Data Retention

• Contact form data: Retained for up to 12 months after last contact, then deleted.
• Service engagement data (documents, emails, configurations): Deleted from our systems upon final delivery of the engagement output. We keep no copies after the project closes.
• Invoicing and payment records: Retained for seven years as required by Malaysian tax law.

6. Cookies

Our website uses cookies to enable basic functionality and, with your consent, to collect anonymous analytics data. See our Cookie Policy for full details and controls.

7. Data Sharing with Third Parties

We do not share personal data with third parties except where required to deliver a service (e.g. cloud storage providers used under our operational security standards) or where required by law. Where third-party processors are used, they are bound by appropriate data processing agreements.

8. Data Protection Measures

• Encrypted storage and transmission for all personal data.
• Access limited to team members who need the data for the specific task.
• Signed confidentiality agreements with all team members and, where applicable, sub-processors.
• Prompt deletion of engagement data after project close.

In the event of a data breach that affects your rights, we will notify affected individuals within 72 hours of becoming aware of it.

9. Your Rights Under the PDPA

You have the right to:

• Access personal data we hold about you.
• Request correction of inaccurate data.
• Withdraw consent for processing where consent is the legal basis.
• Request that we stop using your data for direct marketing.
• Lodge a complaint with the Department of Personal Data Protection Malaysia if you believe your rights have been breached.

To exercise any of these rights, email us at [email protected]. We will respond within 21 days.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reading their policies separately.

11. Children's Privacy

Our services are intended for businesses and adults aged 18 and above. We do not knowingly collect data from minors.

12. Changes to This Policy

We may update this policy periodically. Material changes will be noted on this page with an updated date. Continued use of our website or services after a change constitutes acceptance of the updated policy.

13. Contact

For any privacy-related questions, email [email protected] or write to us at 3 Jalan SS15/4B, 47500 Subang Jaya, Selangor, Malaysia.