Terms & Conditions — Sauh Digital

These Terms and Conditions ("Agreement") govern your use of the website at sauhdigi.pro and any services provided by Sauh Digital. By accessing the website or engaging our services, you agree to these terms. If you do not agree, please do not use the website or services.

1. Definitions

"Service" — any of the AI-assisted operational services offered by Sauh Digital: Inbox Sorting, Contract and Quote Reading, Team Handover.
"Client" — any individual or business entity that engages Sauh Digital for a Service.
"We / Us / Our" — Sauh Digital, operating from 3 Jalan SS15/4B, 47500 Subang Jaya, Selangor, Malaysia.
"Output" — any document, recording, brief, folder or configuration delivered as a result of a Service engagement.
"Engagement" — a single contracted instance of a Service with a defined scope and deliverable.

2. Acceptance of Terms

These terms apply to users aged 18 and above with legal capacity to enter a binding agreement. By submitting an enquiry or agreeing to a service scope, you confirm that you meet these requirements and that you are authorised to act on behalf of any organisation you represent.

3. Description of Services

Sauh Digital provides three AI-assisted operational services for small businesses in Malaysia. Full descriptions, scope and pricing are set out on the Solutions page and in the written scope agreement issued before each engagement begins. Services are available to businesses operating in Malaysia. Remote delivery is available for Inbox Sorting and Contract Reading; Team Handover requires at least one in-person session.

4. User Responsibilities

Clients agree to:

Provide accurate information during onboarding and scope discussions.
Make available the data and access necessary to deliver the agreed service.
Respond to calibration feedback requests within five working days during setup periods.
Not use our outputs for purposes beyond the scope agreed in writing.
Not share outputs with third parties who are not part of the client's organisation without prior written agreement.

5. Intellectual Property

Upon full payment, all Outputs produced under an Engagement are transferred to the Client in full. Sauh Digital retains no intellectual property rights in any Output. The Client may use, copy, modify and distribute Outputs for their own business purposes without restriction.

Our website content, branding, and service methodology documentation remain the property of Sauh Digital. The Client is granted no licence to reproduce or distribute these.

6. Payment Terms

Pricing for each service is as described on the Solutions page:

Inbox Sorting: RM 121 per month, invoiced monthly in advance. Payment due within 7 days of invoice. One month's notice required to stop the service.
Contract and Quote Reading: RM 455, invoiced on engagement confirmation. Payment due before work begins.
Team Handover: RM 640, invoiced in two equal parts — 50% on engagement confirmation and 50% on delivery. Payment in Malaysian Ringgit (RM).

Late payments may result in suspension of ongoing services. We accept bank transfer and online payment methods confirmed at the time of invoicing.

7. Refund Policy

One-off services (Contract Reading, Team Handover): if we are unable to deliver the agreed Output due to our own failure, a full refund of amounts paid will be issued. If an engagement is cancelled by the Client after work has begun, fees for work completed to that point are non-refundable.

Monthly services (Inbox Sorting): the current month's fee is non-refundable once the service period has begun. Cancellation takes effect at the end of the following billing month after notice is received.

8. Disclaimers

Our Contract and Quote Reading service shortens the time required to understand a document. It does not constitute legal advice. We recommend independent legal review for any clause with material financial or legal consequences before signing.

Services are provided based on the data and access made available to us. We are not responsible for outcomes resulting from information withheld during an engagement.

AI tools used in our services assist human reviewers. Final outputs are reviewed by a qualified team member before delivery; however, we do not represent that outputs are error-free and recommend independent verification for critical decisions.

9. Limitation of Liability

To the extent permitted under Malaysian law, our total liability for any claim arising from a service engagement is limited to the fees paid for that specific engagement. We are not liable for indirect, consequential or incidental losses including loss of business, revenue or data.

10. Confidentiality

We enter a separate confidentiality agreement with every Client before receiving data for an engagement. The terms of that agreement govern the handling of Client-specific data. This clause supplements, not replaces, the specific NDA.

11. Termination

Either party may terminate an ongoing service engagement with written notice as specified in Section 6. We reserve the right to terminate an engagement immediately if the Client provides false information, uses our outputs for unlawful purposes, or fails to pay invoices within 30 days of due date.

12. Dispute Resolution

These terms are governed by the laws of Malaysia. In the event of a dispute, both parties agree to attempt informal resolution by written notice within 30 days before pursuing formal proceedings. Disputes that cannot be resolved informally will be subject to the jurisdiction of the courts of Malaysia.

13. General Provisions

Entire agreement: These terms, together with any written scope agreement and NDA, constitute the full agreement between the parties.
Severability: If any provision is found unenforceable, the remaining provisions continue in full force.
Waiver: Failure to enforce any term does not waive the right to enforce it later.
Assignment: The Client may not assign rights under this agreement without our prior written consent.

14. Changes to These Terms

We may update these terms from time to time. Updates will be published on this page with a revised effective date. Continued use of the website or services after an update constitutes acceptance of the revised terms.

15. Contact

For legal enquiries related to these terms, contact us at [email protected] or write to 3 Jalan SS15/4B, 47500 Subang Jaya, Selangor, Malaysia.